Privacy Policy

Ackroyd Lowrie Limited - Privacy Notice

Effective Date: May 2026

Ackroyd Lowrie Limited (“we”, “us”, “our”) is committed to protecting your personal data and complying with applicable data protection laws. This Privacy Notice explains how we collect, use, store and protect your personal data.

1. Data Controller

Ackroyd Lowrie LimitedThe Old Vyner Street Gallery23 Vyner StreetLondonE2 9DG

Email: info@ackroydlowrie.com

We are the data controller responsible for your personal data.

2. Personal Data We Collect

We collect and process the following categories of personal data:

2.1 Information you provide

  • Full name 

  • Company name 

  • Job title / profession 

  • Contact details (email address, telephone number) 

  • Any information submitted via forms, enquiries or correspondence 

2.2 Automatically collected data

  • IP address 

  • Browser type and version 

  • Device type and operating system 

  • Website usage data (pages viewed, navigation paths, time spent) 

  • Referrer URLs and exit pages 

2.3 Special category data

We do not intentionally collect special category data via our website. If such data is provided, it will only be processed where lawful to do so.

3. Purposes and Lawful Basis

We process personal data for the following purposes:

Purpose

 

Where we rely on legitimate interests, we ensure our interests are not overridden by your rights.

4. Data Sharing

We do not sell or trade personal data.

We may share data with carefully selected third parties, including:

  • Website hosting providers (e.g. Squarespace) 

  • Analytics providers (e.g. Google Analytics) 

  • Payment processors 

  • Professional advisers (where required) 

All third parties are contractually required to process data in accordance with applicable data protection laws.

5. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

  • UK International Data Transfer Agreements (IDTA) 

  • Adequacy regulations 

  • Standard contractual clauses 

6. Data Retention

We retain personal data only for as long as necessary:

  • Enquiry data: up to 12–24 months 

  • Client data: duration of contract + up to 6 years (for legal/accounting purposes) 

  • Analytics data: in line with cookie settings 

Data is securely deleted or anonymised once no longer required.

7. Your Rights

Under data protection law, you have the right to:

  • Access your personal data 

  • Rectify inaccurate data 

  • Request erasure (“right to be forgotten”) 

  • Restrict processing 

  • Object to processing 

  • Data portability 

  • Withdraw consent at any time 

To exercise your rights, contact: info@ackroydlowrie.com

You have the right to lodge a complaint with the Information Commissioner's Office.

8. Cookies

We use cookies and similar technologies to improve user experience and analyse website performance.

We use:

  • Strictly necessary cookies 

  • Analytics cookies (subject to consent) 

Users are provided with a cookie consent mechanism on first visit, allowing them to accept or reject non-essential cookies.

Further details are available in our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures, including:

  • Secure hosting environments 

  • Access controls and authentication 

  • Data minimisation practices 

  • Staff awareness and confidentiality obligations 

10. Third Party Hosting (Squarespace)

Our website is hosted by Squarespace, which stores data on secure servers.

Further details:https://www.squarespace.com/privacy

11. Updates to this Notice

We may update this Privacy Notice from time to time to reflect legal or operational changes. The latest version will always be available on our website.

12. Contact

For questions or concerns, please contact:info@ackroydlowrie.com

13. Cookies and Tracking Technologies

13.1 What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function effectively and provide information to the site owner.

13.2 Types of cookies we use

We use the following categories of cookies:

Strictly necessary cookiesThese cookies are essential for the operation of our website and cannot be switched off. They enable core functionality such as security, network management and accessibility.

Analytics cookiesThese cookies help us understand how visitors interact with our website by collecting and reporting information anonymously (for example, via Google Analytics).

13.3 Lawful basis for cookies

  • Strictly necessary cookies are used on the basis of legitimate interests

  • All non-essential cookies (such as analytics) are used only with your consent

13.4 Managing your cookie preferences

When you first visit our website, you are presented with a cookie banner that allows you to:

  • Accept all cookies 

  • Reject non-essential cookies 

  • Manage your preferences 

You can change your preferences at any time via the cookie settings on our website or through your browser settings.

13.5 Third-party cookies

We may use third-party services, such as Google Analytics, which set their own cookies to collect information about how visitors use our website.

We do not control these cookies directly. For more information, please refer to the relevant third-party privacy policies.

13.6 How to control cookies via your browser

Most web browsers allow you to control cookies through settings. You can:

  • Block cookies 

  • Delete cookies 

  • Set alerts when cookies are being used 

Please note that disabling cookies may impact the functionality of the website.